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Dragonfly Soul Connections

Privacy and Cookies Policy

Last updated: 19 May 2025

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Welcome to Dragonfly Soul Connections. Your privacy matters deeply to us. This policy explains how we collect, use, and protect your personal information, and outlines your rights under UK data protection laws (UK GDPR).

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Dragonfly Soul Connections is a wellness business run by Maggie Byrne as a sole trader. We provide holistic and spiritual services to clients in the UK and internationally.

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1. What Information We Collect

We collect personal data you share with us directly, such as:

  • Your name, email address, and phone number (via contact or booking forms)

  • Information about the service you’re interested in or messages you leave

  • Booking details if you use our online scheduler

  • Payment details (processed securely via Stripe or PayPal – we do not see your card information)

  • Sensitive personal data (e.g. health or wellbeing information) if voluntarily provided during sessions

  • Technical data (e.g. IP address, browser type) via cookies and analytics tools

We only collect sensitive data (like health information) with your clear consent and use it solely to support your wellbeing during sessions.

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2. How We Use Your Data

We use your information to:

  • Respond to your messages or enquiries

  • Manage and deliver the services you’ve booked

  • Process secure payments

  • Send email updates or newsletters (only if you’ve opted in)

  • Understand how visitors use our website and improve our service

  • Fulfil legal, tax, or regulatory obligations

We will never sell your personal data or use it for unexpected purposes.

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3. Who We Share It With

We only share your data with trusted providers who help us run our business:

  • Wix – our website platform

  • Acuity Scheduling (Squarespace) – manages appointment bookings

  • Stripe & PayPal – secure payment processing

  • Google Analytics – tracks site usage in anonymised form

  • Facebook Pixel – measures ad performance on social media platforms

These services may store your data outside the UK, such as in the US. We ensure appropriate safeguards are in place so your data stays protected.

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4. Cookies and Tracking Tools

We use cookies to improve your experience and understand how the site is used. Cookies are small text files stored in your browser.

We use:

  • Essential cookies – for basic site functionality (e.g. forms, navigation)

  • Analytics cookies – to help us improve site performance (e.g. Google Analytics)

  • Marketing cookies – to help us deliver relevant ads (e.g. Facebook Pixel)

  • Social media/embedded content cookies – used by services like YouTube or Instagram if embedded

When you visit the site, a banner will ask for your consent before setting non-essential cookies. You can update your preferences at any time via the cookie banner or your browser settings.

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5. How Long We Keep Your Data

We keep personal data only as long as necessary:

  • Client notes and session records: up to 7 years (for legal and professional purposes)

  • Enquiry or booking details: typically up to 2 years

  • Payment records: up to 6 years to comply with tax laws

  • Mailing list: until you unsubscribe

  • Analytics data: stored according to third-party provider settings (e.g. Google)

After this time, we securely delete or anonymise your information.

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6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated information

  • Request deletion of your data (where legally appropriate)

  • Restrict or object to certain types of processing

  • Withdraw consent at any time (e.g. for newsletters or cookies)

  • Request a copy of your data in a commonly used format (data portability)

To exercise your rights, please email us at dragonflysoulconnections@gmail.com. We will respond promptly and aim to resolve your request within one month.

You can also lodge a complaint with the UK Information Commissioner’s Office (ICO) if you’re concerned about how we handle your data.

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7. International Clients and Data Transfers

Although we’re based in the UK, we serve clients globally. Some of our trusted partners (like Google, Facebook, Stripe, or PayPal) may process your data in countries outside the UK. Wherever that happens, we ensure your data is protected by legally approved safeguards.

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8. Changes to This Policy

We may update this Privacy & Cookies Policy occasionally. When we do, we’ll update the “last updated” date above. We encourage you to review this page regularly.

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9. Contact Us

For any questions or concerns about your privacy, please email:
📧 dragonflysoulconnections@gmail.com

We’re always happy to help.

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